Customer care

Refund Policy

Clear refund terms for software, consultations, project work, add-ons, hosting, and continuing services.

Last updated: August 22, 2026.

Project work and consultations

Before authorized work begins, contact JamesNox promptly to request cancellation. Any approved refund may be reduced by payment-provider charges and non-recoverable third-party purchases or commitments that you authorized.

Once authorized work begins, project deposits, project payments, consultations, completed milestones, and committed service charges are non-refundable, except where applicable law requires otherwise.

For this policy, work begins when JamesNox performs authorized discovery, research, planning, scheduling preparation, procurement, account or hosting setup, design, development, configuration, migration, content work, testing, or another project activity after payment. The customer-specific contract preserves the definition accepted for that booking.

Add-ons, domains, hosting, and recurring services

Completed domain registration, setup, hosting activation, licensed assets, paid plugins, AI/API usage, and other third-party commitments are non-refundable after purchase or activation. Monthly services remain payable for service periods already started. Future monthly service can be cancelled under the notice terms in the accepted contract; this checkout does not create an automatic PayPal subscription.

Downloadable software

If a paid product is materially defective or incompatible despite meeting its published requirements, contact support promptly with the order number and details. JamesNox will first try to resolve the issue and may provide a replacement, correction, or refund when appropriate or required by law.

Duplicate or unauthorized charges

Contact support immediately with the order number. Verified duplicate charges or unauthorized transactions will be investigated with the payment provider.

How to request help