Refund Policy
A clear starting point for software purchases and custom project payments.
Last updated: August 21, 2026.
Downloadable software
If a paid product is materially defective or incompatible despite meeting its published requirements, contact support promptly with the order number and details. JamesNox will first try to resolve the issue and may provide a replacement, correction, or refund when appropriate.
Custom services
Deposits and milestone payments reserve work and cover completed services. Refund eligibility is governed by the accepted project agreement and the amount of work already performed. Third-party purchases and completed, approved work are generally non-refundable.
Duplicate or unauthorized charges
Contact support immediately with the order number. Verified duplicate charges or unauthorized transactions will be investigated with the payment provider.
How to request help
Use the support form and include your order number, product, and a concise explanation. Do not send payment-card details.